How a new customer described inovolt, after using our emergency out of hours service. The customer discovered a large leak in their plant room and placed an emergency call out with inovolt.
inovolt pride themselves on their response rate and service. Aiming to keep to an average response time of 2 hours, wherever possible.
Emergency call-out received on Friday.
The customer called on Friday morning, to report a large leak in their plant room. The call was received at 7.15 am by the mechanical out of hours line, inovolt’s engineer was on site by 7.40 am.
On arrival inovolt’s mechanical engineer found a leak stemming from the water softener pipework. The engineer quickly determined that the pipework had not been correctly supported. This had caused stress on the joints, which lead to the snapping of the fitting.
inovolt’s engineer discovered that water had penetrated the control panel. inovolt’s mechanical engineer called for an electrical engineer to be sent to site.
Further issues
Unfortunately, it was found that a large amount of water had penetrated the control panel. Another electrical engineer was deployed to help dry out the panel. The drying process included the use of the wet vac, heat, and driers.
Once the control panel was thoroughly dry the fault-finding begun. inovolt’s engineers were on site late into the evening reinstating power to the customer’s site. Working tirelessly to get our customer back up and running finally leaving the site at around 11.30 pm.
Customer Feedback
On returning to the office on Monday inovolt had received fantastic reviews via google and their social media pages.
inovolt have a building division, along with a mechanical and electrical division. Enabling them to provide a full range of building, mechanical and electrical services. Covering all project works, installations, servicing, and emergency call outs.